Client Listening Packages
How often do you ask your clients ‘how are we doing?’
Knowing exactly what your clients are looking for and how they feel about your service means taking the guesswork out of your client experience, marketing and business development strategies.
Because I believe that client listening is for businesses of all sizes, I’ve developed a platform, with a choice of packages that simplify the process of capturing feedback. The packages are a cost-effective option for smaller businesses and those starting out on their client-listening journey.
Both package levels give you immediate real-time insights. Flexible and fully scalable, so you can start small and upgrade as your business grows and requirements develop, they enable you to capture feedback via two methods:
Firstly, through an outbound survey to gauge your clients’ views of your service and performance against your brand promise and secondly, through being able to upload ad-hoc feedback from emails or other client conversations. The Impact package allows you to add comments and findings from up to three external sites, e.g. Facebook and/or external review sites such as Google Reviews and Trustpilot, and you also receive more in-depth insights and an enhanced understanding of client needs from the interviews I conduct with selected clients.
All results are fed into a user-friendly portal which features a number of dashboards to help you identify where you’re doing well and which areas require attention. The dashboard also shows your Net Promoter Score (NPS) performance (read more about the NPS here) and how you’re living up to your brand promises in the eyes of your clients.
If you would like to find out how we can work together, please use this link to book a discovery call with me.