Client feedback programmes for accountants

I am creating a series of short videos to help accountancy firms who may be thinking of implementing a client feedback programme.

My videos answer the following questions:

  1. What is the value of a client feedback programme to my practice?
  2. How should I structure my client feedback programme?
  3. When should I ask my clients for feedback
  4. What questions should I ask?
  5. How should I ask for feedback?
  6. Who should be involved internally?
  7. Who should I ask?
  8. Would should do the asking?
  9. Where should I collate the feedback?
  10. What should I do with the feedback?

Click here to view the videos on my YouTube channel!