I am creating a series of short videos to help accountancy firms who may be thinking of implementing a client feedback programme.
My videos answer the following questions:
- What is the value of a client feedback programme to my practice?
- How should I structure my client feedback programme?
- When should I ask my clients for feedback
- What questions should I ask?
- How should I ask for feedback?
- Who should be involved internally?
- Who should I ask?
- Would should do the asking?
- Where should I collate the feedback?
- What should I do with the feedback?
Click here to view the videos on my YouTube channel!