‘We know our clients are happy, we already ask them’ is often the response I…
How deep is their love?
That is your clients’ or customers love for you. Don’t know? When was the last…
Freelance reflections
The last month or so has featured a number of significant milestones for me. My…
How do you find your perfect match(.com) in business?
In the modern environment, it’s easy to hide behind a screen and think that digital…
How can pasties improve your client service?
Earlier this week I co-hosted an event for Professional Services marketing and BD colleagues where…
Business doesn’t stop at Bristol!
When I worked in London, there was a perception that ‘there’s not much going on…
All aboard the good ship thought leader
Thought leadership has long been featured in B2B marketing plans as a way to brand…
Client service – we’re all in it together
I’m delighted to feature in this month’s PM magazine which is the publication for members…
How do you gain support for your client feedback programme?
One of my previous blogs looked at why partners might be resistant to implementing a…
The business case for seeking feedback from commercial clients
I have recently met with a number of firms who have, to date, focussed their…