I’ve just finished my third year in business and what a ride it’s been! It’s…

I’ve just finished my third year in business and what a ride it’s been! It’s…
Last week I received a cold call on behalf of an organisation who’d provided my…
Client listening is a powerful and effective tool which can fit into your marketing efforts…
The Net Promoter Score (NPS) was developed by Management Consultants Bain & Co and is…
‘Checking your privilege’ has become a buzz phrase over the last few years and even…
‘We know our clients are happy, we already ask them’ is a comment I often…
Well, what month March was. As we started the month, I think many of us…
Taking the decision to outsource any area of your business isn’t an easy one and…
Sometimes, those of us running our own businesses can’t see the wood for the trees.…