Anna Lake, Author at Anna Lake Consulting

How does client listening help with marketing your accountancy business?

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What is the ‘Net Promoter Score’ and how can it help your business?

What is customer experience privilege and how do we keep ours in check?

Can you afford not to listen to your clients?

Covid-19 – Should I still be marketing?

Get the best from your outsourced Director of Marketing

Who’s directing your marketing in 2020?*

Is your client feedback programme fit for 2020?

How deep is their love?