There are a number of different ways we can work together. From affordable packages that reveal valuable insights from day one, getting you started on your client listening journey, to individually tailored programmes where we plan, deliver, communicate and act on client research, aligning it with your wider business objectives.
However you choose to work with me, you can be sure that client listening will provide you with a strong evidence base from which to devise and measure initiatives, put great service centre-stage and identify opportunities for developing your business.
Client listening is for everyone and my mission is to help businesses of all sizes, whatever their marketing budget, find and act on the valuable insights their existing clients can provide. I help you gain an objective view of how you’re currently performing and work with you to make yours a truly client-centred organisation. Individually tailored, my client listening programmes feature a number of initiatives and include the option of having me as your outsourced Client Listening Partner.
Specially designed for smaller businesses, the client listening packages I’ve put together on my own platform take the guesswork out of your client experience, marketing and business development strategies, offering valuable and actionable insights, and a powerful way to benchmark your business’s performance.
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I have worked at a senior level in both the public and private sectors and have worked internationally. I am an accomplished relationship marketer, a member of the Chartered Institute of Marketing and a Chartered Marketer.
I began my career in the civil service. I worked at the Government Office for the South West administering and promoting European Social Funded projects and then went on to work in Westminster as a Private Secretary for a government minister.
I have worked for Deloitte and BDO – both leading brands in the Professional Services sector. During my six-plus years at Deloitte I was responsible for a number of initiatives which positioned the firm as leading advisers to the public sector in the UK. During my four-year tenure at BDO my remit was to lead firm-wide campaigns and sponsorships and I was also responsible for the firm’s ‘Exceptional Client Service’ agenda. I undertook a three-month secondment to India where I recruited a local marketing team and designed and delivered client service training sessions to the BDO India team.
I am the Regional Director for the Exeter branch of the PM Forum which is a membership body for Marketing and Business Development professionals working in Professional Services firms.
I decided to go freelance in order to share my relationship marketing expertise with a variety of businesses in a manner which allows me the degree of flexibility I need with a young family.
I am able to offer a flexible approach to meet the needs of my clients and although I am based in West Devon I welcome the opportunity to work with businesses across the South West and beyond. I can act as your outsourced marketing resource or can provide additional capacity for your in-house team on specific projects. In addition to working directly with my own clients, I work on an associate basis with The BD Consultancy who are experts in business development programmes for Professional Services firms.
I have an excellent network of fellow professionals so I can engage the necessary experts to support projects if some elements fall outside my area of expertise.
Due to the nature of my business and my limited overheads, as well as my non-VAT status I am able to offer competitive rates compared to larger agencies. My fees will be agreed at the start of each project and any work outside the original scope of the project will be discussed and agreed as soon as possible.
I am passionate about offering an excellent service to my clients and will be practicing what I preach by asking for feedback so that I can continue to improve!
``Some people are all about the shine and little substance - some are super diligent but lack punch when presenting and clearly weren't in the Q for EQ. Anna is the full package. She knows what she is really good at (client listening) and focuses on that - no consultant creep on her part - and is an absolute pleasure to work with.``
``Anna supported me on a recent project, and I was impressed by Anna's dedicated and thorough approach. Anna took the time to understand the project and showed real tenacity, which resulted in us discovering valuable insights which help us to craft the right approach. Highly recommended.``
``Anna is adept at looking at challenges from the clients perspective. This has always ensured that the outputs are fit for purpose and effective in the market. She led the team responsible for BDO's 'Exceptional Client Service' agenda and managed a number of internal and external campaigns to highlight the firm's service leadership and ensure standards were upheld.
While a member of my team Anna embraced the huge challenge of a three month secondment to our firm in India. She had an immediate impact and having visited the firm recently she left a significant legacy of a well-structured team and a strong market proposition. She also developed and delivered training for over 200 staff on the firm's client service agenda, sessions which were thoroughly enjoyed by partners and staff alike.
When you need someone you can depend on, when you just need it done and when you need it done expertly, Anna was always my first choice. Dedicated, expert and passionate.``
``Anna led a number of initiatives which enabled partners to strengthen relationships with their clients and targets including thought leadership campaigns, events and relationship development programmes. Many of these activities ran concurrently and all required significant senior stakeholder engagement both internally and externally. They were well received by clients and partners alike and resulted in positioning Deloitte as the adviser of choice for organisations across the public sector.``
``Anna recently conducted a valuable piece of perception research as part of an audit for a new client. She interviewed a number of customers and prospects and uncovered valuable, and actionable insight into my client’s strengths and areas for development. Anna is professional and I would definitely recommend her to others.``
``Anna is a valued member of my network and of The Samphire Club. She’s an expert in her field and has the personal qualities I look for: integrity, professionalism and further more she’s fun to work with. She has collaborated with other club members and embodies the ethos of the club. A great ambassador and a friend. She recently helped me with a membership survey and her expertise was invaluable.``
