A strong client retention strategy saves you money as happy, loyal clients recommend you to others, therefore reducing your overall marketing spend.
Retain clients, increase revenue and win more business
There are a number of different ways we can work together. From affordable packages that reveal valuable insights from day one, getting you started on your client listening journey, to individually tailored programmes where we plan, deliver, communicate and act on client research, aligning it with your wider business objectives.
However you choose to work with me, you can be sure that client listening will provide you with a strong evidence base from which to devise and measure initiatives, put great service centre-stage and identify opportunities for developing your business.
I’m on a mission to make client listening accessible and easy to implement for businesses of all sizes. I help you understand when and how to best listen to your clients and then, just as importantly, how to interpret and use the feedback you receive to keep your clients happy, increase revenue and win new business.
What My Clients Say
``Some people are all about the shine and little substance - some are super diligent but lack punch when presenting and clearly weren't in the Q for EQ. Anna is the full package. She knows what she is really good at (client listening) and focuses on that - no consultant creep on her part - and is an absolute pleasure to work with.``
``Anna supported me on a recent project, and I was impressed by Anna's dedicated and thorough approach. Anna took the time to understand the project and showed real tenacity, which resulted in us discovering valuable insights which help us to craft the right approach. Highly recommended.``
``Anna is adept at looking at challenges from the clients perspective. This has always ensured that the outputs are fit for purpose and effective in the market. She led the team responsible for BDO's 'Exceptional Client Service' agenda and managed a number of internal and external campaigns to highlight the firm's service leadership and ensure standards were upheld.
While a member of my team Anna embraced the huge challenge of a three month secondment to our firm in India. She had an immediate impact and having visited the firm recently she left a significant legacy of a well-structured team and a strong market proposition. She also developed and delivered training for over 200 staff on the firm's client service agenda, sessions which were thoroughly enjoyed by partners and staff alike.
When you need someone you can depend on, when you just need it done and when you need it done expertly, Anna was always my first choice. Dedicated, expert and passionate.``
``Anna led a number of initiatives which enabled partners to strengthen relationships with their clients and targets including thought leadership campaigns, events and relationship development programmes. Many of these activities ran concurrently and all required significant senior stakeholder engagement both internally and externally. They were well received by clients and partners alike and resulted in positioning Deloitte as the adviser of choice for organisations across the public sector.``
``Anna recently conducted a valuable piece of perception research as part of an audit for a new client. She interviewed a number of customers and prospects and uncovered valuable, and actionable insight into my client’s strengths and areas for development. Anna is professional and I would definitely recommend her to others.``
``Anna is a valued member of my network and of The Samphire Club. She’s an expert in her field and has the personal qualities I look for: integrity, professionalism and further more she’s fun to work with. She has collaborated with other club members and embodies the ethos of the club. A great ambassador and a friend. She recently helped me with a membership survey and her expertise was invaluable.``