A strong client retention strategy saves you money as happy, loyal clients recommend you to others, therefore reducing your overall marketing spend.

Retain clients, increase revenue and win more business

Do you know how your clients feel about your business? Happy clients buy more, stay with you longer and recommend you to others.
I help you build better relationships with your clients through easy to implement client listening programmes that make a real difference.


There are a number of different ways we can work together. From affordable packages that reveal valuable insights from day one, getting you started on your client listening journey, to individually tailored programmes where we plan, deliver, communicate and act on client research, aligning it with your wider business objectives.

However you choose to work with me, you can be sure that client listening will provide you with a strong evidence base from which to devise and measure initiatives, put great service centre-stage and identify opportunities for developing your business.

Client Listening Programmes

Client listening is for everyone and my mission is to help businesses of all sizes, whatever their marketing budget, find and act on the valuable insights their existing clients can provide. I help you gain an objective view of how you’re currently performing and work with you to make yours a truly client-centred organisation. Individually tailored, my client listening programmes feature a number of initiatives and include the option of having me as your outsourced Client Listening Partner.

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Client Listening Pilot

Embarking on a client listening programme can appear like a daunting task, especially if it’s a new activity for your business. There are so many questions to answer. A client listening pilot is a great way to get started. It gives you an opportunity to test the questions and your processes, to begin to gain an insight into client sentiment and to garner internal support for a wider programme.

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About Me

I’m on a mission to make client listening accessible and easy to implement for businesses of all sizes. I help you understand when and how to best listen to your clients and then, just as importantly, how to interpret and use the feedback you receive to keep your clients happy, increase revenue and win new business.

Find out more about me and my approach

What My Clients Say

Get In Touch

I’d love to hear from you, please use the contact box below or call +44 7738 728221